Clinic reception Japanese: your first visit to a local clinic

At a Japanese clinic’s reception, show your My Number card registered as a health insurance card (マイナ保険証ほけんしょう) or, if you don’t have one, a 資格確認書しかくかくにんしょ: old paper insurance cards expired on 1 December 2025, and the grace period for expired cards ended on 31 July 2026. Then answer the first question, こちらは初はじめてですか？, with はい、初はじめてです。

You’ve had a fever since last night and you walk into a neighbourhood clinic (内科ないか) for the first time. Picture a waiting room, a muted TV and a receptionist with a clipboard. The front desk asks the same four things every time: is this your first visit, can they see your insurance card, what’s wrong, and since when. Get those four out and you get handed the 問診票もんしんひょう (medical questionnaire).

You can rehearse the whole desk conversation out loud in the app. The receptionist answers you by voice, in Japanese.

A. A practice run, as the app’s voice scene plays it (English in italics is the in-app translation of each line):

B. What you may hear at the desk (from the app’s listening practice):

• MHLW, “Show your マイナ保険証ほけんしょう or 資格確認書しかくかくにんしょ at clinics and pharmacies”: paper cards expired 1 Dec 2025, grace period ended 31 Jul 2026, card + Myna Portal screen if the reader fails. https://www.mhlw.go.jp/stf/web_magazine/closeup/50.html
• MHLW, how insurance status is checked: 資格確認書しかくかくにんしょ sent without applying, 資格情報しかくじょうほうのお知しらせ not usable alone. https://www.mhlw.go.jp/stf/newpage_50657.html